Shipping & Returns
WHAT IS YOUR SHIPPING POLICY?
Standard Shipping is P99, and is FREE for orders of P3,500 or more within the Philippines. Expedited shipping options are available for an additional fee – just message us after you place your order.
DO YOU SHIP INTERNATIONALLY?
Currently, we only ship to the Philippines, but we are working on a way to bring Paul Raymond worldwide.
HOW LONG WILL IT TAKE TO GET MY ORDER?
We usually ship out orders within 2-3 business days after purchase. As a small team, we do our best to ship out orders ASAP. During sales, new product drops, and holiday season, please allow a few more days for orders to be processed.
Your parcel is usually delivered within 1 to 7 working days after dispatch. However, shipping may take longer than 7 days depending on different factors.
Deliveries may also incur slight delays during holiday periods and events out of our control involved in the logistics chain, such as natural disasters, roadblocks for strikes, demonstrations, health problems. Most couriers do not deliver on/near holidays, such as New Year, Holy Week, and Christmas, and may not deliver on weekends.
DO YOU ACCEPT RETURNS?
Online purchases
Discounted purchases, engraved pieces, gift cards, custom pieces created at the Crystal Suite™ and discounted/marked down merchandise are considered Final Sale and are not eligible for return or exchange.
We will refund merchandise within 7 days of receipt, provided that the product is still in its original packaging and there are no signs of use or misuse. Eligible returns must be sent via J&T. We will refund you the amount you paid for the order, plus the shipping fee, via store credits (can be used online or in-store).
Please allow up to 15 business days for your return to be processed. Business days are Monday-Friday, except for holidays. Return processing begins after your package is delivered to us.
Eligible items may also be returned at your nearest Paul Raymond store for exchange or store credit only within 7 days of receipt.
To initiate a return online, message us through our Contact Us form.
In-store purchases
Discounted purchases, engraved pieces, gift cards, custom pieces created at the Crystal Suite™ and discounted/marked down merchandise are considered Final Sale and are not eligible for return or exchange.
Eligible items (i.e. products still in original packaging and have no signs of use or misuse) may be returned at your nearest Paul Raymond for exchange or store credit only within 7 days of purchase.
CAN I CHANGE/CANCEL MY ORDER?
Once your order has been confirmed, our staff cannot change or edit the order due to administrative reasons. If you have placed an order incorrectly, kindly contact us and we will cancel the order, allowing you to re-order the correct items.